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Privacy Policy

Welcome to Spacehill. Your privacy is of paramount importance to us. This Privacy Policy describes how we collect, use, store, and share your personal information when you access or interact with our website spacehill.uk.com and related services. By using our platform, you acknowledge and accept the practices outlined here. If you do not agree with this policy, please do not use our services.

1. Data Controller

Spacehill is the data controller responsible for your personal data. Our registered address is 15 Orion Way, London, United Kingdom, SW1A 1AA. For any questions or concerns regarding your privacy or this policy, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data necessary for providing and improving our services, including but not limited to:

• Full name
• Email address
• Telephone number
• Residential address
• Date of birth and gender
• IP address and device information (browser type, operating system)
• Usage data including login times, game activity, and interactions
• Account registration and profile details
• Payment and withdrawal information
• Documents submitted for identity verification and regulatory compliance
• Special category data such as health or ethnicity, only if voluntarily provided
• Data from third parties including fraud prevention agencies and responsible gambling services

3. How We Use Your Data

Your personal data is processed for the following purposes:

• To create, manage, and maintain your user account and provide our services
• To verify your identity and age in compliance with the UK Gambling Commission’s requirements
• To process deposits, withdrawals, and other financial transactions securely
• To comply with legal obligations including anti-money laundering (AML) and responsible gambling regulations
• To communicate important updates about your account, our services, and policy changes
• To administer promotions, bonuses, and competitions
• To send marketing communications, only with your explicit consent
• To personalise your experience and tailor content and offers
• To analyse usage trends and improve our website and services
• To detect and prevent fraud, abuse, and security threats
• To generate aggregated statistics and reports for internal use

4. Legal Basis for Processing

We process your personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The legal bases for processing include:

• Your consent, where required
• Performance of a contract (e.g., providing our services)
• Compliance with a legal obligation (e.g., regulatory requirements)
• Our legitimate interests, such as ensuring platform security and preventing fraud, balanced against your rights

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes set out in this policy and to comply with applicable laws. Typically, data is held for up to five years following account closure or last activity. In certain cases, such as ongoing investigations, self-exclusion periods, or regulatory requirements, data may be retained for a longer period.

6. Marketing Communications

We will only send you marketing communications if you have provided your explicit consent. You may opt out or update your preferences at any time via your account settings or by following the unsubscribe instructions included in our emails. We respect your choices and will not send unsolicited marketing messages.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, including:

• Ensuring website functionality and security
• Remembering your preferences and login details
• Analysing website traffic and user behaviour
• Delivering personalised advertising content

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

8. Sharing and International Transfers

We may share your personal data with trusted third parties to provide and improve our services, including:

• Payment processors and financial institutions
• Software and IT service providers
• Regulatory bodies such as the UK Gambling Commission
• Fraud prevention and identity verification agencies
• Entities within our corporate group
• Third parties authorised by you

If your data is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards are in place such as Standard Contractual Clauses approved by the UK Information Commissioner’s Office (ICO).

9. Data Security

We implement robust technical and organisational measures to protect your personal information against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures are regularly reviewed to maintain a high standard of security.

10. Your Rights

Under UK data protection law, you have the following rights concerning your personal data:

• The right to be informed about how your data is used
• The right to access your personal data
• The right to rectify inaccurate or incomplete data
• The right to erasure (also known as the “right to be forgotten”) in certain circumstances
• The right to restrict or object to processing under specific conditions
• The right to data portability, allowing you to obtain and reuse your data
• The right to withdraw consent at any time without affecting prior lawful processing
• The right not to be subject to automated decision-making with legal or significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. The updated policy will be published on this page with a revised date. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the independent authority responsible for data protection enforcement in the UK.

For further information on responsible gambling and support, please visit the UK Gambling Commission at www.gamblingcommission.gov.uk and BeGambleAware at www.begambleaware.org.

Last updated: June 2024