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Responsible Gaming at Spacehill

Welcome to Spacehill, where your safety and enjoyment are our top priorities. We recognise that gambling should be a fun and entertaining activity, but we are also fully aware of the potential risks involved. That is why we are dedicated to fostering a secure and responsible gaming environment for all our players in the United Kingdom.

Our Commitment to Responsible Gambling

Spacehill operates under the strict regulations of the UK Gambling Commission, ensuring compliance with all legal requirements and best practices to protect our customers. We actively promote responsible gambling and provide a range of tools and resources designed to help you maintain control over your gaming habits.

Tools to Help You Stay in Control

We offer a variety of features to assist you in managing your play responsibly:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much money you add to your account.
• Wager and Loss Limits: Define maximum amounts you can bet or lose within a specified period to help keep your spending in check.
• Session Time Limits: Choose how long you want to play in a single session to avoid extended gambling periods.
• Reality Checks: Receive periodic reminders of your time spent playing to help you stay aware of your gaming duration.
• Self-Exclusion: Temporarily exclude yourself from gambling activities for a minimum of 24 hours up to six months or longer if needed.
• Permanent Account Closure: If you decide to stop gambling altogether, you can request permanent account closure at any time.

Recognising Signs of Problem Gambling

Gambling should remain recreational. If you notice any of the following signs, it may indicate a gambling problem:

• Trying to recover losses by gambling more (chasing losses).
• Borrowing money or selling possessions to fund gambling.
• Spending more time or money gambling than intended.
• Neglecting family, work, or social commitments due to gambling.
• Feeling restless or irritable when not gambling.
• Using money meant for essentials such as rent, bills, or food to gamble.
• Constantly thinking about gambling or planning the next bet.

If you recognise these behaviours in yourself or someone close to you, we strongly encourage you to seek support early.

Best Practices for Responsible Gambling

To ensure your gambling remains a positive experience, we recommend the following:

• Set strict loss limits and never exceed them.
• Treat gambling as a form of entertainment, not a way to make money.
• Avoid gambling with borrowed money or funds intended for essential expenses.
• Set time limits for your sessions and take regular breaks.
• Maintain a balanced lifestyle with interests outside gambling.
• Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
• Use only disposable income for gambling activities.

Self-Assessment and Support

If you are uncertain about your gambling habits, we invite you to take our confidential Self-Assessment Quiz. This tool can help you evaluate your behaviour and identify potential risks.

For personalised advice or assistance, our dedicated Responsible Gambling Team is here to help. You can reach us at [email protected] or via our Live Chat service available on the website.

How to Take a Break or Close Your Account

We understand that sometimes a break is necessary. Spacehill offers:

• Temporary Self-Exclusion: You can exclude yourself from gambling for a minimum of 24 hours up to six months or longer. During this period, you will not be able to access your account.
• Permanent Account Closure: Should you wish to stop gambling permanently, you can request account closure by contacting our support team. Please ensure you withdraw any remaining funds before closure.

Accounts closed for reasons unrelated to gambling problems may be eligible for reopening after a thorough review by our Responsible Gambling Department. However, reactivation is not guaranteed and is always aimed at protecting your wellbeing.

Protecting Minors

Spacehill is committed to preventing underage gambling. We strictly enforce the legal age limit of 18 years and above. To help protect children and young people, we recommend:

• Using parental control software such as Net Nanny or Qustodio to restrict access to gambling sites.
• Keeping your account login details and financial information secure and confidential.
• Never leaving your device unattended while logged in to your gambling account.
• Not saving passwords on shared or public devices.

For more information on internet safety for children, please visit Better Internet for Kids.

Help and Support for Gambling Problems

If you or someone you know is struggling with gambling addiction, help is available. Trusted UK organisations include:

• BeGambleAware
• Gamblers Anonymous UK
• GamCare
• Gam-Anon, a support group for families and friends of problem gamblers.

We also recommend installing software such as BetBlocker, which allows you to block access to gambling sites across multiple devices.

For confidential support at Spacehill, please contact our Responsible Gambling Team at [email protected].

Contact Us

If you have any questions or require assistance related to responsible gambling, do not hesitate to get in touch with us. Our team is available 24/7 through email at [email protected] or via our website’s Live Chat.

Remember: Gambling should always be a source of enjoyment. Stay in control, play responsibly, and seek help if you ever feel your gambling is becoming a problem.