Terms and Conditions
Last Revised: 28 June 2025
1. Introduction
1.1 Welcome to Spacehill, operated by Spacehill Ltd (“we,” “us,” “our”). These Terms and Conditions (“Terms”) govern your use of our website located at spacehill.uk.com (“the Website”) and any associated services.
1.2 By registering an account, accessing, or using any part of the Website, you confirm that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other rules or policies referenced herein.
1.3 If you do not agree with any part of these Terms, please do not use the Website or our services.
2. Definitions
- User/Player/You: Any individual who registers or uses the Website and its services.
- Account: A personal profile created to access and use the Website.
- Games: All gambling products offered on the Website, including casino, live casino, and other wagering services.
- Operator: Spacehill Ltd, the company responsible for operating the Website.
- Bonus: Any promotional incentive, including but not limited to free spins, bonus credits, or other rewards.
3. Eligibility
3.1 You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use the Website.
3.2 It is your sole responsibility to confirm that online gambling is legal where you reside.
3.3 Employees of Spacehill Ltd, its affiliates, and their immediate family members are prohibited from opening accounts or participating in any Games.
4. Account Registration and Security
4.1 Only one Account per person, household, device, or IP address is permitted.
4.2 You must provide accurate, complete, and current information during registration, including your full name, address, date of birth, email, and payment details.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities under your Account.
4.4 We may require identity verification at any time via documents such as passports, utility bills, or payment proofs.
4.5 Accounts found to contain false or misleading information may be suspended or closed, and any winnings forfeited.
5. Deposits and Withdrawals
5.1 Deposits must be made using payment methods registered in your name.
5.2 Minimum and maximum deposit limits apply; please refer to our Banking section for details.
5.3 We do not charge fees on deposits or withdrawals; however, your payment provider may apply fees.
5.4 Withdrawal requests will normally be processed using the same method as deposits, subject to verification.
5.5 Withdrawal limits and processing times are detailed in our Banking section. Verification documents may be requested before payouts.
5.6 We reserve the right to delay or refuse withdrawals if suspicious activity is detected or if Terms are breached.
6. Account Management
6.1 You are responsible for all actions taken through your Account.
6.2 You must keep your personal details up to date.
6.3 Accounts may be suspended, restricted, or closed at our discretion, particularly in cases of fraud, collusion, or breach of Terms.
6.4 You may close your Account at any time by contacting Customer Support.
6.5 Forgotten passwords can be reset via the Website’s recovery tools or Customer Support.
7. Inactive and Dormant Accounts
7.1 Accounts with no login activity for six (6) consecutive months will be considered inactive.
7.2 Inactive Accounts may incur a monthly administration fee deducted from any remaining balance, after prior notification.
7.3 Accounts with zero balance may be closed after prolonged inactivity.
7.4 Dormant Accounts can be reactivated upon request through Customer Support.
8. Responsible Gambling
8.1 Spacehill is committed to promoting responsible gambling. We offer tools including deposit limits, loss limits, session time limits, and self-exclusion options.
8.2 If you believe you may have a gambling problem, please use these tools or seek help from our support team.
8.3 For additional assistance and information, please visit the GamCare website or the UK Gambling Commission.
9. Prohibited Conduct
9.1 You agree not to engage in any unlawful or fraudulent activity, including but not limited to:
- Money laundering or financing illegal activities
- Using bots, automated scripts, or software to manipulate Games
- Cheating, collusion, or game manipulation
- Creating or using multiple Accounts
- Using VPNs, proxies, or other means to circumvent geographic or access restrictions
- Sharing your Account details or allowing others to play on your behalf
9.2 Breach of these rules may result in suspension or termination of your Account and forfeiture of winnings.
10. Bonuses and Promotions
10.1 All bonuses and promotions are subject to specific terms and wagering requirements, which are available on our Promotions page.
10.2 Bonus abuse, including multiple Account misuse or collusion, is strictly prohibited.
10.3 We reserve the right to withhold, cancel, or reclaim bonuses and winnings arising from abuse or technical exploitation.
10.4 Promotional offers may have expiry dates and game restrictions.
11. Fairness and Game Integrity
11.1 All Games are provided by certified suppliers and operate using Random Number Generators (RNGs) to ensure fairness.
11.2 We reserve the right to void bets or winnings resulting from technical errors, malfunctions, or Terms breaches.
12. Limitation of Liability
12.1 We accept no liability for losses or damages arising from the use of the Website, including technical failures, delays, or interruptions.
12.2 You play at your own risk. Our maximum liability is limited to the amount of your most recent deposit.
12.3 We are not responsible for the content or security of external websites linked from ours.
13. Privacy and Data Protection
13.1 Your personal data is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws.
13.2 We implement industry-standard security measures to protect your information.
13.3 Please refer to our Privacy Policy for detailed information on data handling.
14. Intellectual Property
14.1 All content, trademarks, logos, and materials on the Website are owned by Spacehill Ltd or licensed to it.
14.2 You may not copy, reproduce, distribute, or modify any content without our prior written permission.
15. Complaints and Dispute Resolution
15.1 Should you have any complaints, please contact our Customer Support team first.
15.2 We strive to resolve all complaints promptly and fairly.
15.3 If unresolved, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
15.4 All complaints must be submitted in writing.
16. Changes to These Terms
16.1 We reserve the right to amend these Terms at any time.
16.2 Significant changes will be communicated via the Website or email.
16.3 Continued use of the Website after changes constitutes acceptance of the updated Terms.
16.4 You are responsible for reviewing these Terms regularly.
17. Contact Information
For assistance or to exercise your rights under these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available through the Website interface
By registering and using Spacehill, you confirm that you have read, understood, and accepted these Terms and Conditions.